The Client: The primary recipient of the service who has contracted the booking.
The Company: Chloe Gottlieb-Hunt OR ChloeGHBridal Hair and/or Makeup Services.
The Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the service.
The Fee: The amount payable by the Client to the Company for the service in the Agreement or email.
The Event: The occasion for which the service has been agreed
Trial Appointment: Consultation and Rehearsal of Event Day Hair and/or Makeup Looks
The Artist: Hair Stylist, Makeup Artist, Hair and Makeup Artist
The Booking: Services taking place on the date of The Event.
Additional Guests, The Party, Guests or Group: Any guests who are part of a group that has been organised by The Client to receive services. These persons are considered third parties in the context of the agreement and therefore do not possess any legal rights to any compensation from the company or any ownership of the agreement. No part of the Agreement shall be enforced by any third party or any persons pursuing benefit on behalf of the Client.
FORCE MAJEURE EVENT – means any event outside of the company’s control, including, without limitation, acts of God, and meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption. It also includes, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, viral outbreak, epidemic, slowdown, lockout or any other labour related dispute involving the company, the inability to obtain labour for the event in question, unpredictability or deviation from scheduled appointments, or any fact not reasonably foreseen, anticipated or predicted by the company.
BOOKINGS – WEDDING DAY MAKEUP/HAIR/OTHER
The agreement is solely between the Client and the Company and third-parties or additional guests cannot act on behalf of the Client. Event bookings are secured upon receipt of the initial, non-refundable payment for bookings, this is due at the time of confirmation. This confirms the Agreement and secures the Company’s availability for the Event Date. Neither party is responsible for any failure to perform its obligations under this contract if it is prevented or delayed in performing those obligations by an event of force majeure. Travel Fees are not included in this rate unless otherwise specified. This does not guarantee any specific Artist from the Company and this can also be changed at short notice due to any unforeseen circumstances.
For special offers, full payment may be required at the time of booking.
For wedding bookings, the client must confirm the total of services required for the date of the event within less than 12 weeks prior to the event date for the company to secure the artist’s availability.
Enquiries for which an initial payment has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.
All Payments are non-refundable.
Rescheduling is not permitted.
When offered a Trial Appointment date, once secured, this will be confirmed for one specific date and rescheduling will result in a chargeable fee for securing an alternative date for this appointment.
Expenses cannot be claimed by the Client or any Additional Guests to the Company for any reason.
In the event of a complaint, the Client should notify the Company before the Artist is dismissed, by email, at .
If the Client has not paid for or does not wish to book the service for the Event after the Trial Appointment, they will not receive a refund for any fees as this money has been allocated for relevant costs for the Trial Appointment or the Event Date.
The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company. The Company reserves the right to cancel special offers and rates at any time, except for where an e-mailed Agreement is already in place with the Client, the offer has changed or expired or the details of the booking have changed.
CANCELLATIONS for WEDDING bookings are as follows:
Cancellations are only valid 24 hrs after making a booking and this request must be stated in writing by email to ; verbal cancellations are not accepted as they are not deemed valid by the Company.
Bookings are made upon acceptance of the initial quote by digital fingerprint or accepted by email.
A full cancellation fee may be applied for any cancellation requests received after the initial cancellation period of 24 hrs.
All fees paid are non-refundable.
Additional fees may be incurred should a transfer of Event Date be required.
NON-WEDDING BOOKINGS – OTHER MAKEUP AND/OR HAIR SERVICES/LESSONS
Event bookings are secured upon email confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee. The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company. The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client, the offer has changed or expired or the details of the booking have changed.
CANCELLATIONS for NON-WEDDING bookings are as follows:
We require 48hrs notice for cancellation of non-wedding bookings.
Booking fees are non-refundable, however, we can offer to reschedule your booking, in the event that we can accommodate this request.
We require all payments in advance for bookings.
Payments that have already been made to the Company for a wedding Event that is subsequently cancelled less than 6 weeks before the initial Event will be retained.
Cancellations received less than 24 hours before a non-wedding Event will incur the chargeable administrative fee of £100.00.
Cancellations are only valid via e-mail; verbal cancellations are not accepted as they are not deemed valid by the Company.
Please review our TERMS OF SERVICE for additional policies regarding bookings.
TRAVEL EXPENSES & ACCOMMODATION EXPENSES
The Company reserves the right to invoice relevant travel expenses to the Client unless otherwise agreed.
Travel rates are charged at 50 pence per mile round trip nationwide.
Accommodation may be required for bookings more than 30 miles away from the artists’ home location.
Travel is invoiced prior to the Event Date, or after the Trial Appointment and details of this will be sent by email. Should additional charges/travel expenses be incurred (including but not limited to: congestion charges, parking costs) these will be invoiced after the Event Date and are required to be paid within 7 days.
Some additional expenses may be claimed by the Company for early starts, peak times and additional requirements of the booking.
For all bookings outside of the UK accommodation charges will be incurred, any fees agreed with the Client during the booking process may be subject to change.
PAYMENT – MAKEUP/HAIR/OTHER
An invoice for the balance of the Fee will be sent from the Company to the Client within two weeks after the Trial Appointment or at the time of making a booking.
A minimum booking fee for securing the date on our books is a non-refundable fee of £50.00, redeemable against the final Event Date balance.
For bookings over £500, a payment instalment of 50% (minus the booking fee) is required 14 days after the Trial Appointment. This fee is non-refundable.
Full payment of any remaining balance of the Fee is required 6 weeks prior to the Event. If the Event is less than 6 weeks away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay instalments, or if they are offered a Special Promotion in which case the full balance may be due at the time of booking.
For booking fee payments by bank transfer, the booking is only confirmed once the bank transfer has cleared in the Company’s bank account.
Additional services or treatments on the day of any Event must be requested through prior to being provided. An additional invoice will be sent to the Client and payment for additional services is due within 7 days of completion of the services.
It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies and/or sensitivities.
Our artists do not have medical training and therefore are not responsible for providing medical care in the event of an emergency.
In the event of an allergic reaction following a bridal Trial Appointment, a partial refund may be given at the complete discretion of the company of 50% of the booking fees relating to the service requested for cancellation. A doctor’s note must be provided along with photo evidence of the allergic reaction and will be reviewed by the team within 14 days of the incidence.
It is the Client’s responsibility to inform the Company of any issues that may cause the Artists to not be able to perform the services within the set time frame stated in the Itinerary provided.
Neither the Company nor Team member can be held liable for any medical condition that arises or loss incurred by the Client.
The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate.
If there are conditions that the team member deems as a reasonable risk for their health, such as the spread of infection or disease, or to the Client’s health and wellbeing are at risk, the contract may be voided and fees are non-refundable.
In these cases, any payments that have already been made by the Client for the service are non-refundable.
The Company will always endeavour to honour the Agreement to the best of its ability.
There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements where possible. The Company will make every effort to find you an equally capable replacement Artist who will be fully briefed on the Client’s hair and makeup looks. Where a replacement Artist is not available, a full refund will be issued to the Client.
Neither party is responsible for any failure to perform its obligations under this contract if it is prevented or delayed in performing those obligations by a force majeure event and any fees paid are non-refundable. If a booking is affected due to force majeure, the company may provide a postponement of services booked for up to eighteen months beyond the original date of booking.
PHOTOGRAPHY & USE OF IMAGES
Photographic/video images of the Client, Party and/or Event will be used by the Company in promotional material or social media unless the Client has expressed in writing that this is not permitted.
Wedding bookings from May – October (inclusive) have a minimum booking requirement for services on Event Days of Friday, Saturday and Sunday. The minimum requirement is that of Bridal hair and makeup plus two other hair and makeup services (or the monetary equivalent of) to be paid to the Company by the Client.
Trial Appointments are intended to explore ideas between an Artist and the Client in order to create a style design brief for the Event Day. As part of the service, the Client should provide requirements prior to the appointment through completion of the booking form, emailed to .
If a client is expressly dissatisfied during a Trial Appointment, they must report this to the Artist before the Artist leaves the premises for a complimentary repeat appointment. If the artist leaves and the Client does not provide a reasonable complaint about the services provided, this must be explained by email at to be reviewed within 24hours of the appointment.
All Bride Services include individual eyelash application on request. This does not include Additional Guests, Bridal Parties or Bridesmaids. Charges for Additional Guest eyelash application apply and can be discussed with your Artist.
Refusal of service: If a Client has booked a service for a Party member or themselves, the Company is not liable if the service is refused on the day of the Booking. This also applies if the service is provided and changed by the Client or Party.
Change of Services: Any services which have been confirmed with the confirmation link or by invoice in advance cannot be changed or refunded after the initial confirmation of services. However, the Client can add services to the booking and will be performed on receipt of payment to the Company.
If the Artist has not performed the work to the brief of the itinerary which will be sent by email, any issues with this should be reported immediately via email to .
The Company is not liable for any complaints once any Artist has been dismissed with no knowledge of the complaint.
The Company is not liable for any injury, death or dismemberment.
The Artist in attendance is responsible for any such claims against The Company and must be informed by contacting .
Special Offers, Promotions, or Discounts: Payment may be required at the time of booking prior to the expiration of the offer promoted. Travel Fees are not included in the offer. Offer is valid for one artist.
PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A TRIAL APPOINTMENT, THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS.
Bookings are made upon acceptance of the initial quote by digital fingerprint or accepted by email and once accepted are a legal agreement for payment for the delivery of services as specified on the quote.
The full cancellation fee may be applied for any cancellation requests received after the initial cancellation period and are at the discretion of the company.
User Prohibited From Illegal Uses.
User shall not use, and shall not allow any person to use, the Site or Services in any way that violates a federal, state, or local law, regulation, or ordinance, or for any disruptive, tortious, or illegal purpose, including but not limited to harassment, slander, defamation, data theft or inappropriate dissemination, or improper surveillance of any person. User represents and warrants that: User will use the Services only as provided in these Terms; User is at least 18 years old and has all right, authority, and capacity to agree to these Terms; User will provide accurate, complete, and current information to the Site and its owner(s); User will notify the Site and its owner(s) regarding any material change to information User provides, either by updating and correcting the information or by alerting the Site and its owner(s) via the functions of the Site or the email address provided below.
TERMS AND CONDITIONS